Custom AI workflows built around your operations.
Reduce operational burden. Improve member experience.
What We Do
Lumara helps health plans, brokers and TPAs rapidly adopt AI by partnering with them to identify high-value opportunities, map and redesign critical workflows, and co-build intelligent capabilities tailored to their operations.
Member Engagement
Members get instant answers, personalized guidance, and proactive outreach — reducing call volume while improving care navigation.
Sales Enablement
Turn weeks-long proposal cycles into days. We ingest your data, generate complete proposals, and deliver ready-to-send materials.
Post-Sales & Customer Success
Renewals prepared, client insights surfaced, value demonstrated — without your team doing the prep work.
How We're Different
Not just another vendor or point solution.
Healthcare-native
Designed from the ground up for payor operations. Claims, benefits, compliance, and member data are foundational, not bolted onto a generic AI stack.
Your environment, your data
Your data never leaves your environment. You benefit from aggregate learnings across our network — without sharing a single record.
Built with your team
We embed closely with your operators to understand workflows, identify friction points, and configure systems around how your organization actually works.
Rapid, low-lift deployment
Deploys in weeks, not months and years — with focused implementations that integrate into existing workflows and systems with minimal IT lift.
Connect with the Lumara Team
Whether you're exploring AI or ready to transform key workflows, our team is here to help.
Let's Start the Conversation
Share your information, and a member of our team will be in touch.
We respect your privacy. Your information will only be used to contact you about Lumara.
Platform Architecture
Designed for healthcare complexity. Built for scale.
Lumara's architecture is inspired by modern agentic systems, combining interoperability, intelligence, and orchestration into a single layer.
Lumara Platform Architecture
A unified platform that connects data, orchestrates agents, and ensures compliance
Data Sources
Knowledge Graph
Continuously updated member context that powers intelligent agent decision-making
Agent Layer
Member Touchpoints
Data Sources → Knowledge Graph → Agent Layer → Member Touchpoints
Core Components
Unified Member Knowledge Graph
At the foundation of Lumara is a continuously updated knowledge graph that connects claims, clinical data, eligibility, benefits, and demographic context into a single, structured view of each member.
Agent Orchestration Layer
On top of the knowledge graph, Lumara deploys specialized agents that reason, act, and escalate across workflows—triage, navigation, scheduling, and follow-ups—while maintaining shared context across interactions.
Interoperability & Integration
Lumara integrates with existing payor, provider, and digital health systems through modern APIs and standards, ensuring fast deployment without rip-and-replace.
Security & Compliance by Design
Built with healthcare-grade security, privacy, and compliance in mind, including HIPAA-aligned data handling and auditability.
How We Partner
Choose the ownership model that fits your team's capacity, timeline, and goals — from a fully managed platform to a structured handoff.
Platform License
Lumara builds, hosts, and operates your AI solution as a managed service — infrastructure, model updates, monitoring, and ongoing enhancements included. The fastest path to value, with minimal internal overhead.
Hybrid
We co-build your AI solution and share operational responsibility over time. Your team gains increasing ownership of day-to-day workflows while Lumara continues providing platform expertise and strategic support.
Full Assignment
Lumara builds a production-ready solution tailored to your business, then hands it off through structured knowledge transfer so your team can operate and evolve it independently — with Lumara available as a strategic partner for what's next.
About Us
Lumara was founded by a team with deep experience across healthcare, AI, and product leadership—leaders who have built, scaled, and deployed technology inside complex healthcare environments.
Built by Industry Leaders
